Hotmaals Terms & Conditions – Please read before using the platform

1. Introduction & Eligibility

Please read these Terms & Conditions carefully before using the hotmaals (hotmaals.bio) website and mobile app. This is a legally binding agreement between you and hotmaals. By accessing the platform or creating an account, you automatically agree to these terms.

Hotmaals is an online gaming platform offering Sports Betting, Live Casino, bingo, and other gaming services. These services are intended for adults of legal age only.

2. Account Registration

To register on hotmaals, you must provide accurate and complete information. hotmaals reserves the right to close any account created with false information at any time.

• Each individual may only create one account. Creating multiple accounts is strictly prohibited.
• The phone number and email address provided at registration must be verified.
• Always keep your password confidential. Do not allow anyone else to use your account.
• The account holder is solely responsible for any unauthorised use of their account.
• Completing the KYC (Know Your Customer) verification process may be required before withdrawals can be processed.

Hotmaals reserves the right to reject any registration application for any reason. Users with approved accounts are required to comply with all hotmaals rules.

3. Eligibility & Age Limit

You must be 18 years of age or older to use hotmaals. No one under the age of 18 is permitted to register or play on hotmaals.

• Hotmaals may request a national ID or birth registration certificate at any time for age verification purposes.
• Using hotmaals from a country where online gaming is illegal is strictly prohibited.
• Hotmaals encourages all users to comply with applicable local laws at all times.

4. Deposit & Withdrawal

Deposits on hotmaals can be made via bKash, Nagad, Rocket, and bank transfer. A minimum deposit amount applies and may change from time to time.

• Deposits are usually credited to your account instantly, though in some cases it may take up to 30 minutes.
• Withdrawals are typically processed within 12–48 hours.
• Your KYC verification must be completed before withdrawals can be made.
• Withdrawals are generally processed using the same payment method used for the deposit.
• For suspicious transactions, hotmaals reserves the right to request additional information or place a hold on the transaction.
• If any payment fraud or erroneous transaction is identified, hotmaals reserves the right to recover the amount in question.

5. Bonuses & Promotions

Hotmaals regularly offers a variety of bonuses and promotions — welcome bonuses, deposit bonuses, cashback, free bets, and more. Each bonus comes with its own terms, which you should read before claiming.

• Wagering requirements must be met before a bonus can be used. These requirements differ for each bonus.
• Bonuses must be claimed within a specified time limit. Expired bonuses are automatically cancelled.
• A promotion cannot be used more than once unless explicitly stated in the terms.
• Hotmaals reserves the right to modify, suspend, or cancel any bonus at any time.
• Bonus abuse or any attempt at fraud may result in account termination.

6. Betting Rules

Before placing bets on hotmaals, make sure you fully understand the rules of each game and market. Once a bet is confirmed, it cannot be changed or cancelled unless the cash-out option is active.

• All bet outcomes are verified through official sources.
• If a technical error causes an incorrect bet outcome, hotmaals reserves the right to make corrections.
• If a match or event is cancelled, your bet stake will be refunded.
• Hotmaals reserves the right to review any bet placed at unusual odds.
• Rules for system bets, combo bets, and other special bet types apply separately.
• Each bet has a maximum stake limit, which may vary by market and event.

7. Prohibited Activities

The following activities are strictly prohibited on hotmaals. Engaging in any of them will result in permanent account closure and may lead to legal action.

• Creating or operating multiple accounts under the same identity.
• Exploiting the bonus system or claiming bonuses across multiple accounts.
• Attempting to manipulate the system through hacking, phishing, or any other form of technical fraud.
• Using stolen or unauthorised payment details.
• Money laundering or transactions involving illegal funds.
• Harassing or engaging in abusive behaviour towards other users.
• Impersonating hotmaals or using the hotmaals name to mislead the public.

8. Data Protection & Privacy

Hotmaals is fully committed to keeping your personal information safe. We never sell your data to third parties.

Information provided during account registration — including your name, phone number, and email — is used solely to deliver our services and ensure security. For more details, please see our Privacy Policy Read.

• Your transaction data is protected with the highest security protocols.
• Hotmaals uses SSL encryption to keep all data transfers secure.
• Information may need to be disclosed to authorities in cases of legal obligation.

9. Responsible Gaming

Hotmaals believes gaming should be a source of entertainment, not addiction. We are committed to promoting responsible gaming at all times.

• You can set daily, weekly, or monthly spending limits for yourself.
• The option to take a temporary break from gaming is available.
• If you feel that gaming is negatively affecting your daily life, please contact support immediately.
• Hotmaals never encourages problem gambling.

10. Account Closure & Suspension

You may request to close your hotmaals account at any time. Simply contact our support team and we will take care of the process.

Hotmaals may suspend or permanently close your account for the following reasons:

• Violation of these Terms & Conditions.
• If you register using false information.
• If fraudulent activity is detected.
• If a security risk arises.
• Due to legal obligations.

If a valid balance exists at the time of account closure and no rules have been violated, that balance will be returned.

11. Changes & Updates

Hotmaals reserves the right to update these Terms & Conditions at any time. Users will be notified of any significant changes via notification.

If you continue using hotmaals after any changes take effect, you will be considered to have accepted the updated terms. Please check this page regularly.