Hotmaals Privacy Policy – Your Data is Completely Safe With Us

1. Introduction

By using hotmaals (hotmaals.bio), you voluntarily share certain information with us. This Privacy Policy clearly explains what data we collect, why we collect it, and how it is used and kept secure.

Hotmaals believes that transparency is the foundation of a trustworthy platform. We hold your privacy in the highest regard and will never misuse your data. This document is written in plain, straightforward language so every user can easily understand it.

By using the hotmaals website or mobile app, you are considered to have agreed to this Privacy Policy. If you have any objections, please contact our support team.

2. What Information Do We Collect?

Hotmaals only collects data that is necessary to provide its services and ensure security. We never request information that is not required.

Personal Identification Information

• Full name (first name and last name)
• Date of birth (for age verification)
• Mobile Number
• Email Address
• National ID or passport number (for KYC verification)

Financial Information

• Mobile Banking Number (bKash, Nagad, Rocket)
• Transaction History & Amounts
• Deposit & Withdrawal Records

Technical Information

• IP Address & Device Information
• Browser Type & Version
• Time spent on the platform and activity logs
• App Version & Operating System

3. How Is Information Collected?

Hotmaals collects information in several ways. The most common is data you voluntarily provide — during registration, when making a deposit, or when contacting support.

• Directly from you: Registration forms, profile updates, and support chat.
• Automatically: Through cookies and log files when you use hotmaals.
• During Payment Processing: When transactions are made via bKash, Nagad, or bank transfer.
• KYC Verification Time: When an ID or other supporting documents are submitted.

4. How Is the Collected Information Used?

Hotmaals uses your data only for specific, legitimate purposes. No information is ever used beyond its approved scope.

• Creating & Managing Your Account: For registration, login, and profile updates.
• Service Delivery: To ensure smooth operation of gaming, betting, and payment processing.
• Ensuring Security: To detect and prevent fraud.
• Contact: For important updates, security alerts, and support communications.
• Bonuses & Promotions: To send you relevant offers based on how you use the platform.
• Legal Obligations: To meet regulatory authority requirements.
• Platform Development: To analyze and enhance the overall user experience.

Hotmaals never sells your data to third parties for marketing purposes or shares it without your consent.

5. Sharing Information with Third Parties

Hotmaals does not generally share your data with third parties. However, sharing may be necessary in a limited number of circumstances:

• Payment Processors: To process transactions with payment partners such as bKash, Nagad, and banks.
• Legal Authorities: In the event of a court order or government investigation.
• Security Services: With specialist fraud detection service providers.
• KYC Verified By: With approved third parties for identity verification purposes.

6. Data Security Measures

Hotmaals employs industry-standard security measures to protect your data. Our security team monitors systems around the clock.

• SSL/TLS Encryption: All data transfers are carried out through encrypted channels.
• Secure Servers: All data is stored on secure, access-controlled servers.
• Two-Factor Verification: An additional layer of security for account login.
• Regular Audits: Regular review and improvement of security measures.
• Automated Alerts: Instant alerts for suspicious logins or unusual account activity.

7. Cookies Policy

Cookies are used on the hotmaals website and app. These are small files stored in your browser that help improve your experience.

• Essential Cookies: To maintain login sessions and keep core functions running — the site cannot operate properly without these.
• Functional Cookies: To remember your preferences such as language and theme.
• Analytics Cookies: To understand which pages are visited most and where issues occur.

You can manage or delete cookies at any time through your browser settings. However, disabling certain essential cookies may cause some hotmaals features to not function properly.

8. Your Rights

You have full control over your own data on hotmaals. Contact the support team to exercise any of the rights listed below.

9. Minors' Information

Hotmaals strictly does not provide services to anyone under 18. We do not knowingly collect any data from minors.

Any data belonging to a minor found in our system is deleted immediately upon detection, and the associated account is closed. If you believe your child has registered on hotmaals, please contact our support team right away.

10. Data Retention Period

Hotmaals does not retain your data indefinitely. Each category of information has a defined retention period, determined by legal obligations and business requirements.

• General profile data is deleted 5 years after account closure.
• Financial transaction records are retained for a minimum of 7 years (for legal reasons).
• Security logs are deleted after 90 days.
• Support chat history is retained for up to 2 years.

11. Changes to the Privacy Policy

Hotmaals may update this Privacy Policy as needed. Users will be notified of any significant changes.

Continued use of hotmaals after any changes take effect will be considered acceptance of the updated policy. Please check this page regularly to stay informed of the latest terms.

12. Privacy-Related Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact the hotmaals support team. Our team is available 24/7 to assist you.

Requests relating to your data are generally responded to within 7 business days. Complex requests may take a little longer, but we will keep you updated throughout.